Kerstin Washburn
Senior Business Operations Manager, Procurement Manager, Vendor Manager, IT Manager
Business Operations professional, a modern hybrid of project oversight, cross-functional team leadership, and technical support. Possesses a comprehensive skillset acquired in progressive roles across multiple industry sectors, with a track record of success directing daily operations that include technology resource optimization, budget and cost analysis, continuous process improvement, procedural influence, and senior-level communication. Adept in managing multiple projects, cross-functional team leadership, collaborating with key stakeholders, and influencing fiscal decisions (budget, cost reduction, resource optimization) through analysis and testing. Positioned for a role of increased scope and responsibility based on proficiency in managing processes and outcomes, client engagement, and ensuring growth and streamlined efficiency within a targeted enterprise.
Currently located in Metro Austin, TX area.
Work environment: remote & hybrid.
EXPERIENCE
Jul 2019 - Current
Business Operations Manager
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Demonstrating operational skillset when in proposals and development of network and hosting strategy, involving collaboration with stakeholders to define proposals, and overseeing procurement and legal negotiations. Creates project plans, produces royalty reports for finance, accounting, and project management departments, and revises cost of goods sold (COGS) to meet contract and business requirements.
Jul 2018 - Jun 2019
Director of Operations
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Restructured company organization to align skill sets with roles, resulting in heightened productivity and operational efficiency. Cultivated robust relationships with external partners and adeptly managed a diverse team of nine, fostering collaboration and maximizing value.
Oct 2016 - Jul 2018
Senior Support Analyst
Collaborated with the Flight Team to create/update training materials for pilots and provided technical training to colleagues and new team members. Selected software to improve support and operations departments.
Mar 2014 - Oct 2016
Quality Control
Collaborated with international developers, engineers, and product owners to develop efficient workflows for operators and data technicians worldwide. Focused efforts on streamlining projects, daily operations, and audits, significantly enhancing time management and departmental efficiency.
Aug 2007 - May 2013
Manager
Actualized a collaborative leadership model that served as a benchmark for a career path then and for all roles moving forward, providing clear communications, setting goals and expectations for team members, and fostering alignment and understanding.
RESULTS
Modernized global data center setup, identified necessary network, hosting, and hardware commitments, and defined the scope and timelines for Statements of Work (SOWs), redistributing vendor resources across locations, decreasing monthly expenditures/costs ($10K - $20K).
Identified and presented analysis to senior leadership supporting $20K in cost reductions for AWS and Azure, optimizing spend and budget management across internal business units with solid cost tracking and reporting.
Managed an eight-member project team and aligned with international location leaders to achieve project goals with high morale and collaboration, netting positive completion rates and feedback from all stakeholders.
EXPERTISE
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Operations Management
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Continuous Process Improvement
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Operational Planning
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Data Analysis
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Startups
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SaaS
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C-Level Presentations
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Collaborative Leadership
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Strategic Planning
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Sustainable Solutions
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Business/Data Analysis
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Change Management
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Team Leadership
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Inventory Management
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Cross-Functional Teams
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Account Management
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Vendor/Resource Management
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Customer Relationship Management
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Organizational Analysis
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Infrastructure
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KPIs
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Problem Resolution
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Budget Analysis/Management
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Cost Reduction
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Contract Management
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Staff Development
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Financial Reporting & Analysis
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Reports
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Procurement
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Stakeholder Relationship Management
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Vendor Relations
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Training/Development
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Resource Optimization
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Purchasing
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Project Management
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Financial Management
